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POWER TOOLS AND PRODUCTS
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AEG New Zealand
MY AEG
Yes you can. Older tools, even those that are outside of their warranty, can be registered on your MY AEG account, so you can have all your AEG tools logged in the one place for your convenience.
To create a MY AEG account, go to aegpowertools.com.au/myaeg or aegpowertools.co.nz/myaeg and fill in your details. An email will be sent to verify your email address, once you have verified the email you will be able to access MY AEG to log in and register as many tools as you like.
No, you don’t need to create a new MY AEG account. Instead, look for an email from MY AEG (make sure to check your junk folder as well) and follow the link to create a new password to login to your MY AEG account for the first time. If you have not received the email or have difficulty finding it, simply call our customer service team on 1300 AEG PWR (1300 234 797) in Australia and on 0800 AEG PWR (0800 234 797) in New Zealand.
That’s not good. We can sort it out for you if you call us on 1300 AEG PWR (1300 234 797) in Australia or 0800 AEG PWR (0800 234 797) in New Zealand.
REDEMPTIONS
All AEG promotional offers can be viewed here: aegpowertools.com.au/promotions for Australia and here: aegpowertools.co.nz/promotions for New Zealand. Please contact your local Bunnings store for stock availability.
The BONUS OFFER product cannot be returned and are not, transferable or exchangeable and cannot be taken as cash. If any BONUS OFFER product is unavailable, due to reasons beyond our control, we will offer an alternative BONUS OFFER product of equal or higher value.
Yes. If you sell or give away the AEG product purchased and/or the BONUS product to another person, the no cost extended warranty will no longer apply.
Yes. Register your bonus product to receive your extended warranty. Upload a photo of your delivery note as proof of purchase to complete registration. You have until 30 days from the specified despatch date on your delivery note to register for extended warranty for your BONUS product.
Purchase a qualifying product within the specified promotion period. Register your purchased product online within the specified redemption period to your MY AEG account If you do not have an account with MY AEG, you will need to register for one first; Once you register your product, there will be a pop-up notification to confirm whether you can redeem a BONUS Offer; Click the redeem button and proceed to fill out the form; Once submitted, you will receive email notification of your application and upon verification, your redemption BONUS Offer will be sent to you.
It takes between to 8-12 weeks for delivery of the BONUS OFFER product, upon a valid online redemption.
AEG runs different promotions throughout the year to give customers some great value options. BONUS OFFER is where a Bonus gift may be available via online redemption on purchase of selected products. Purchased kit/tool must be registered to a MY AEG account.
Promotion period is the specified dates within which products that have an associated bonus offer must be purchased to be eligible for participation in redemption of a Bonus. Promotion period for every offer is specified in the terms and conditions.
A redemption period is the specified dates within which a bonus offer must be redeemed online. Redemption period for every offer is specified in the terms and conditions.
AEG products are exclusive to Bunnings Warehouse and can be purchased through Bunnings Warehouse in Australia or New Zealand nationally. If you have a bulk order, reach out to our on-site specialist team.
The redemption is only open to eligible claimants. An "eligible claimant" is a person who: a) is either an Australian citizen or a resident; b) submits a registration application for this redemption in accordance with the Terms and Conditions; c) registers this redemption for himself or herself exclusively and not on behalf of any other person or group of persons; d) does not in any way tamper with the redemption and/or the registration process for the redemption; and e) purchases the listed AEG product from Bunnings or AEG Trade solutions team member.
WARRANTY
Extended warranty* is available only if you register your Product within 30 days of purchase.
AEG offers an extended 3 year warranty on tools along with a standard 3 year replacement warranty and 1 year on batteries and battery chargers along with a standard 2 year replacement warranty, provided they are: 1. Purchased from Bunnings 2. and registered on a MY AEG account with a valid Bunnings receipt within 30 days of the purchase date with a serial number provided. If you have registered an AEG product which meets the above criteria and not received an extended warranty, please contact our customer service team in Australia on 1300 AEG PWR (1300 234 797) and New Zealand on 0800 AEG PWR (0800 234 797).
A valid proof of purchase is a photo (jpg, gif, png or PDF) of your original Bunnings receipt where the date of purchase, location and tool details are visible in the same photo. For long receipts, it is advisable to fold the receipt to display these. If your tool was purchased somewhere other than Bunnings, then a photo of the receipt can still be uploaded when registering, but the tool will not be eligible for an extended warranty.
AEG offers the following schedule of warranty for tools purchased from Bunnings with a valid proof of purchase. Where extended warranty is applicable, the tool must be registered to a MY AEG account within 30 days of purchase. Unfortunately, tools not purchased from Bunnings do not qualify for a standard warranty or extended warranty. Product STANDARD WARRANTY Free Extended Warranty * online registration required MAXIMUM WARRANTY (Standard + Extended) AEG Tool 3 years 3 years 6 years Battery + battery packs and chargers 1 year 2 years 3 years Chucks, collets, fixtec systems, chainsaw chains, bars, trimming heads, mower and hedge trimmer blades 3 months Not applicable 3 months.
All warranty claims can be made at your local Bunnings store or contact customer service on 1300 AEG PWR (1300 234 797) in Australia and 0800 AEG PWR (0800 234 797) in New Zealand.
Accessories, generators, corded compressors (the AEG Dual 18V 3.8L Cordless Air Compressor is eligible for the extended warranty) and air tools are excluded from extended warranty periods.
A serial number is provided to identify your exact tool in the event of a warranty claim or theft.