FAQs

See our frequently asked questions for information on MY AEG, redemptions, warranty and more.

MY AEG

Can I add older tools to MY AEG™ tool bag?
How do I create a MY AEG account?
I had an old AEG account, do I need to create a new MY AEG account?
I have logged in to my MY AEG account and some of my tools are missing from my toolbag.

Can I add older tools to MY AEG™ tool bag?

Yes you can. Older tools, even those that are outside of their warranty, can be registered on your MY AEG account, so you can have all your AEG tools logged in the one place for your convenience.

How do I create a MY AEG account?

To create a MY AEG account, go to aegpowertools.com.au/myaeg or aegpowertools.co.nz/myaeg and fill in your details. An email will be sent to verify your email address, once you have verified the email you will be able to access MY AEG to log in and register as many tools as you like.

I had an old AEG account, do I need to create a new MY AEG account?

No, you don’t need to create a new MY AEG account. Instead, look for an email from MY AEG (make sure to check your junk folder as well) and follow the link to create a new password to login to your MY AEG account for the first time. If you have not received the email or have difficulty finding it, simply call our customer service team on 1300 AEG PWR (1300 234 797) in Australia and on 0800 AEG PWR (0800 234 797) in New Zealand.

I have logged in to my MY AEG account and some of my tools are missing from my toolbag.

That’s not good. We can sort it out for you if you call us on 1300 AEG PWR (1300 234 797) in Australia or 0800 AEG PWR (0800 234 797) in New Zealand.

REDEMPTIONS

Where do I find AEG BONUS OFFERS?
Can I choose a different BONUS product, exchange for cash, other?
Can I give my kit and/or BONUS product to a family member, friend, other?
Do I get the AEG extended warranty on my BONUS product?
How do I redeem the BONUS product?
How long will it take for AEG to send me my BONUS product?
What is a BONUS OFFER?
What is promotion period?
What is redemption period?
Where can I purchase AEG promotional kits or products?
Who is eligible for the redemption and BONUS OFFER?

Where do I find AEG BONUS OFFERS?

All AEG promotional offers can be viewed here: aegpowertools.com.au/promotions for Australia and here: aegpowertools.co.nz/promotions for New Zealand. Please contact your local Bunnings store for stock availability.

Can I choose a different BONUS product, exchange for cash, other?

The BONUS OFFER product cannot be returned and are not, transferable or exchangeable and cannot be taken as cash. If any BONUS OFFER product is unavailable, due to reasons beyond our control, we will offer an alternative BONUS OFFER product of equal or higher value.

Can I give my kit and/or BONUS product to a family member, friend, other?

Yes. If you sell or give away the AEG product purchased and/or the BONUS product to another person, the no cost extended warranty will no longer apply.

Do I get the AEG extended warranty on my BONUS product?

Yes. Register your bonus product to receive your extended warranty. Upload a photo of your delivery note as proof of purchase to complete registration. You have until 30 days from the specified despatch date on your delivery note to register for extended warranty for your BONUS product.

How do I redeem the BONUS product?

Purchase a qualifying product within the specified promotion period. Register your purchased product online within the specified redemption period to your MY AEG account If you do not have an account with MY AEG, you will need to register for one first; Once you register your product, there will be a pop-up notification to confirm whether you can redeem a BONUS Offer; Click the redeem button and proceed to fill out the form; Once submitted, you will receive email notification of your application and upon verification, your redemption BONUS Offer will be sent to you.

How long will it take for AEG to send me my BONUS product?

It takes between to 8-12 weeks for delivery of the BONUS OFFER product, upon a valid online redemption.

What is a BONUS OFFER?

AEG runs different promotions throughout the year to give customers some great value options. BONUS OFFER is where a Bonus gift may be available via online redemption on purchase of selected products. Purchased kit/tool must be registered to a MY AEG account.

What is promotion period?

Promotion period is the specified dates within which products that have an associated bonus offer must be purchased to be eligible for participation in redemption of a Bonus. Promotion period for every offer is specified in the terms and conditions.

What is redemption period?

A redemption period is the specified dates within which a bonus offer must be redeemed online. Redemption period for every offer is specified in the terms and conditions.

Where can I purchase AEG promotional kits or products?

AEG products are exclusive to Bunnings Warehouse and can be purchased through Bunnings Warehouse in Australia or New Zealand nationally. If you have a bulk order, reach out to our on-site specialist team.

Who is eligible for the redemption and BONUS OFFER?

The redemption is only open to eligible claimants. An "eligible claimant" is a person who: a) is either an Australian citizen or a resident; b) submits a registration application for this redemption in accordance with the Terms and Conditions; c) registers this redemption for himself or herself exclusively and not on behalf of any other person or group of persons; d) does not in any way tamper with the redemption and/or the registration process for the redemption; and e) purchases the listed AEG product from Bunnings or AEG Trade solutions team member.

WARRANTY

I have recently bought AEG products, are they eligible for the extended warranty?
I registered my tool and have not received an extended warranty?
What is a valid proof of purchase?
What is the extended warranty period on AEG products?
Where can I make a warranty claim?
Which tools are not eligible for the extended warranty?
Why do I need to provide a serial number?

I have recently bought AEG products, are they eligible for the extended warranty?

Extended warranty* is available only if you register your Product within 30 days of purchase.

I registered my tool and have not received an extended warranty?

AEG offers an extended 3 year warranty on tools along with a standard 3 year replacement warranty and 1 year on batteries and battery chargers along with a standard 2 year replacement warranty, provided they are: 1. Purchased from Bunnings 2. and registered on a MY AEG account with a valid Bunnings receipt within 30 days of the purchase date with a serial number provided. If you have registered an AEG product which meets the above criteria and not received an extended warranty, please contact our customer service team in Australia on 1300 AEG PWR (1300 234 797) and New Zealand on 0800 AEG PWR (0800 234 797).

What is a valid proof of purchase?

A valid proof of purchase is a photo (jpg, gif, png or PDF) of your original Bunnings receipt where the date of purchase, location and tool details are visible in the same photo. For long receipts, it is advisable to fold the receipt to display these. If your tool was purchased somewhere other than Bunnings, then a photo of the receipt can still be uploaded when registering, but the tool will not be eligible for an extended warranty.

What is the extended warranty period on AEG products?

AEG offers the following schedule of warranty for tools purchased from Bunnings with a valid proof of purchase. Where extended warranty is applicable, the tool must be registered to a MY AEG account within 30 days of purchase. Unfortunately, tools not purchased from Bunnings do not qualify for a standard warranty or extended warranty. Product STANDARD WARRANTY Free Extended Warranty * online registration required MAXIMUM WARRANTY (Standard + Extended) AEG Tool 3 years 3 years 6 years Battery + battery packs and chargers 1 year 2 years 3 years Chucks, collets, fixtec systems, chainsaw chains, bars, trimming heads, mower and hedge trimmer blades 3 months Not applicable 3 months.

Where can I make a warranty claim?

All warranty claims can be made at your local Bunnings store or contact customer service on 1300 AEG PWR (1300 234 797) in Australia and 0800 AEG PWR (0800 234 797) in New Zealand.

Which tools are not eligible for the extended warranty?

Accessories, generators, corded compressors (the AEG Dual 18V 3.8L Cordless Air Compressor is eligible for the extended warranty) and air tools are excluded from extended warranty periods.

Why do I need to provide a serial number?

A serial number is provided to identify your exact tool in the event of a warranty claim or theft.

An AEG Onsite rep shakes hands with a tradie

Can't find what you're looking for?

You can contact our Customer Service Team by calling 1300 AEGPWR (1300 234 797) between 8am-5pm Monday - Friday or by filling out the form.

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AEG New Zealand

FAQs

MY AEG

REDEMPTIONS

WARRANTY

Can't find what you're looking for?

AEG

Order these products with the Bunnings website

Power Tools

Outdoor Equipment

Storage

18V

Promotions

MY AEG

Batteries and Chargers

Combo kits

Drills and Hammer Drills

Fans and Lighting

Grinders

Nailers

Planers and Routers

Radios and speakers

Sanders

Saws

Storage

Wrenches

Batteries and Chargers

Combo kits

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FAQs

MY AEG

REDEMPTIONS

WARRANTY

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